Shipping policy

Delivery destinations

We deliver to United Kingdom. Additional destinations are not available unless added to this policy with a separate delivery estimate before orders are accepted.

Order processing and dispatch time

Orders are processed and dispatched within  1–2 business days after payment confirmation. Business days are Monday to Friday, excluding public holidays at the dispatch location. If we cannot dispatch within this estimated period, we will contact you with an update and explain available options, including cancellation where applicable.

Delivery timeframes by destination

•  United Kingdom: estimated delivery within 3–5 business days after dispatch.

The processing period is additional to the delivery period. These timeframes are estimates rather than promised arrival dates. Any postcode-specific delivery exception must be disclosed before payment.

Shipping costs

Shipping charges are Free. The applicable charge is displayed at checkout before payment. Any additional location-based charge must be disclosed before you place your order.

Delivery arrangements

The delivery service provides doorstep. Assembly, room placement and packaging removal are unavailable. Check furniture dimensions and your access routes before ordering.

Tracking Number or delivery updates are provided 

Delayed parcels

If the estimated delivery period has passed, email contact@pomsolutions.shop or use Contact US with your order number. We will investigate with the carrier and provide the information available. If delivery cannot be completed, we will explain replacement or refund options consistent with your applicable consumer rights.

Lost parcels

If tracking shows delivery but you have not received the parcel, check any delivery notes and contact us. We will investigate with the carrier rather than requiring you to resolve the issue alone. If the parcel is confirmed lost, we will arrange a replacement with your agreement or issue a refund to your original payment method.

Damage, incorrect addresses and missed delivery

Report delivery damage with your order number and photographs if available and safe to take. Contact us promptly to correct an address; changes may not be possible after dispatch. Any proposed redelivery or return charge following an incorrect address or missed delivery will be explained before you agree to it and applied only where permitted.